General
What other hotels belong to the Niagara’s Finest Hotels collection?
Along with the Charles Hotel, Niagara’s Finest Hotels proudly operates the Shaw Club Hotel and Harbour House Hotel.
How many rooms are in the hotel?
The Charles Hotel has 12 beautiful guest rooms, each unique in terms of layout, décor and special features. Staying at the Charles is an intimate experience steeped in history and old-fashioned hospitality.
When is check-in and check-out?
Check-in is at 3 p.m. and check-out is at 11 a.m.
Is your hotel wheelchair accessible?
As a restored 1830s-era mansion, the Charles is limited in its accessibility.
We recommend guests with accessibility needs visit our sister hotels, Harbour House and the Shaw Club, which both have elevators and several accessible rooms.
Is your hotel dog-friendly?
We have one dog-friendly room. Guests with furry friends might be more interested in our sister hotel, Harbour House, which has two dog-friendly floors and a package specifically designed for dog lovers.
Do you offer room service?
Yes. We offer breakfast and dinner room service upon request. Breakfast is from 7:30 a.m. to 10 a.m. and dinner is from 5 p.m. to 9 p.m.
What is your cancellation policy?
You can cancel your reservation 72 hours prior to the day of arrival.
Restaurant
Is breakfast included in the room rate?
No, breakfast is not included.
Are you open for lunch?
Yes, the HobNob Restaurant & Wine Bar is open for lunch Friday to Sunday, from 11:30 a.m. to 2:30 p.m.
Do you accommodate groups?
Yes, we do, depending on the size. Please speak with our group sales department for further information.
Transportation
Do you have on-site parking?
Yes, guests can park in the lot at the rear of the hotel. You can access it from Simcoe Street.
How close is the hotel to Old Town Niagara-on-the-Lake?
The Charles Hotel is located on Queen Street within the Old Town. Step out the front door and you’ll already see some of Niagara-on-the-Lake’s heritage properties. The commercial district starts only a block away. The hotel is also a short walk to Queen’s Royal Park and the waterfront.
Is there shuttle service available?
Yes, from 5 p.m. to 11 p.m. every evening within the historical Old Town, including Peller Estates and Two Sisters winery.
Is there a place to rent bicycles?
Yes! In fact, there’s Zoom bike rental on site.
Is there complimentary shuttle service from the Toronto airport?
No, we do not offer complimentary shuttle service from the airport.
Are there charging stations for electric vehicles?
Yes, at all hotels.
Concierge
How do I arrange for extra gifts—champagne, flowers, chocolate, etc. —to be sent to my room?
Our luxury travel department or any of our team members at the front desk are happy to assist!
What wineries do you recommend we visit?
What restaurants would you recommend?
No visit to Niagara-on-the-Lake would be complete without dining at the HobNob Restaurant & Wine Bar, Zees Wine Bar & Grill, Masaki Sushi or Niagara’s Finest Thai. Other favourites include Noble Restaurant, Tiara Restaurant, Bacchus Lounge and Cannery Restaurant. For pizza, head to Butler’s Sports Bar.
Weddings & Events
How do I book a wedding or special event?
Our helpful wedding and event planners would be happy to help you plan your celebration or event. Simply fill out our inquiry form, and we’ll be in touch with you soon.
Can I book the entire hotel?
Absolutely. Our Historic Mansion Wedding Package is a wonderful way to create a magical and intimate experience for you and your guests.
Corporate Retreats
How do I book a corporate retreat?
Simply fill out our inquiry form and one of our event coordinators will get in touch with you soon to help make your perfect corporate retreat a reality.
Is catering included?
Food and beverage from one of our properties is included in the daily conference package rate or à la carte pricing. Outside catering is not permitted.
Can I book the entire hotel?
Absolutely. Companies and groups looking for private and cohesive corporate events can book the whole hotel through our Exclusive Buy-out Package.
Still have questions?
Send us an email or give us a call, and we’d be happy to provide more information or help plan your visit.